Refund Policy

At Noor By Shayan, every product is handcrafted with care, tested for purity, and packed with love. As our offerings are rooted in Ayurveda and made in small batches, we uphold a strict but fair refund policy to maintain hygiene, quality, and transparency.

❌ Refund Eligibility

We offer refunds only in the following cases:

• The product received was damaged, expired, or incorrect.

• The issue must be reported within 3 hours of delivery.

To be eligible for a refund:

1. The complaint must be raised within 3 hours from the delivery time.

2. You must share clear photo/video evidence of the issue via WhatsApp at +91-7518202507 or email at hello@noorbyshayan.in.

3. The product must remain unused and in original condition.

⏰ Time Frame

• Once your request is reviewed and approved, your refund will be processed within 3–5 business days.

• Refunds will be made to the original payment method.

❄ Non-Refundable Situations

We do not offer refunds under the following circumstances:

• Complaints raised after 3 hours of delivery.

• Change of mind or personal dissatisfaction with scent/texture.

• Products used, tampered with, or returned without evidence.

• Orders placed during sales, offers, or using coupons.

🧳 How to Raise a Refund Request

Please contact us via:

• WhatsApp: +91-7518202507

• Email: hello@noorbyshayan.in

With the following details:

• Order ID

• Product Name

• Nature of Complaint

• Photographic Proof (clear image/video)

• Time of Delivery

• Time Complaint Was Raised

✅ Our Promise

We value your trust and aim to resolve every genuine concern with empathy and urgency. Our team will personally investigate each case to ensure fair resolution.

Thank you for supporting handmade, honest skincare.

— With Love,
Team Noor By Shayan